2021-01-12 10:01:56 作者： 所属分类：新闻中心 阅读：0 评论：0

just click the link below to contact the support. Sorry WD you lost this fan of your products. Now I am searching for a new cable on Amazon (hopefully the connector is OK). Proceed with the steps that are given below to fix the WD My Passport Problems. PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. 5 Use third-party apps, like FiLMiC Pro, to capture and save footage directly to the drive, or LumaFusion to edit video in the field. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. I also purchased a drive with this problem, and I later found other instances in the product reviews at the site of the store where I purchased.  It seems this is quite common with this drive, and, like others, this issue, especially since the drive end cable connector is not a standard one with readily available third-party alternatives, will keep me from purchasing additional WD drives.  Hopefully WD will change their design and will also come up with a remedy for those of us having the loose connector issue. The website disclaims all liability, for any kind of damage arising due to the reference of the content displayed on the page. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. Restart your computer after changing the drive path. You surely are aware of all the features which WD my passport Ultra attains. I just had to let off some steam, this problem happen to me too. Â, Do WD admins read this? Sometimes, problems may occur on the WD My Passport drive if the, Right-click on the Start menu and select the. You can view the device listed as Unknown device. Click on the Add button and select Assign the following drive letter. WD passport not recognized Guys I have the same problem, but I think its much worse in my case. Make sure to download the software from a trusted source. Find top rated office supplies & save big with Staples Canada. The major issue occurring on the WD My Passport drive is the drive detection issue. How to Repair Not Accessible WD My Passport External Hard Drive. Let the market decide. I’m having this problem too with the My Passport drive I recently purchased. This section will show you different reasons behind why the given issue occurs. Your destination for educational, warehouse and office supplies. Has anybody adress WD directly on this issue? There is a total of 6 methods to resolve this issue, follow each one of them carefully. Will I have to return the HD and get the portable of some other company?  More to follow…. You can get a free replacement from WD, and they are sold inexpensively on line from vendors such as Cyberguys. The reason for not connecting was the USB 4 port bridge I was connecting too. Reasons Behind My Passport Not Showing Up Windows 10. It is mini-USB. Now, choose a drive letter from the drop-down list and click OK. Click Change to modify another drive letter, if needed. And we all know where this is headed. As explained, you cannot access an external hard drive for many reasons, for most of the time, the consequence results from either a hard drive connection problem or hard drive self corruption. Firmware updates for My Passport drives can be found under the WD Support pages, for Windows and Mac, respectively.Read the release notes and perform the relevant update. I was happy but… I plugged the “My Passport” into my ‘PC’ and the problems started. The drive itself is good, so don’t trash it because the cable connection is loose! Please take a look! Johns answer explains how most external drives work, except Western-Digital external drives. Change USB Cable. Even the smallest move of the cable disconnects the disk from the computer. if you have the solution, its much better~. Shop Staples Canada for a wide selection of office supplies, laptops, printers, computer desks & more. To get our expert's guidelines easy to resolve it. My Passport is a series of portable external hard drives produced by Western Digital. Download a third-party software to repair corrupted files in the WD My Passport drive. My Passport; My Cloud Home; My Cloud; My Book; Internal Drives / SSDs; WD Elements / WD easystore; Embedded & Removable Flash; WD ReadyView; Legacy & Other Products; Downloads WD Software; Product Firmware; Product Downloads; Warranty & Returns Warranty Services; Warranty Policy; Data Recovery; Shipping Addresses I originally bought it as my replacement carry-along drive to store my VMware VMs, iTunes and iPhoto Libraries something that its predecessor did quite well. A day ago I bought the new Passport external HD and I have huge problems with the cable that was in the package. Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. Follow the points below to know the various causes. Now, it is time for you to go through the actual methods to resolve your issue of WD my passport Ultra not detected. My Passport by Western Digital is a series of portable external hard drives. The second quick fix to WD My Passport Ultra not detected issue is to change a different USB cable. USB Cable for a WD Product. Dear frnds, I have been using my external hard disk(WD My Passport Essential SE) 1 Tb, since last 6 months, but after a recent virus scan, my laptop is not showing the external hard disk, i … Because if the cable is the same it does not look to solve anything. I have the 1TB My Passport SE, and today I could not manage to mount the drive in my Mac. can WD give us some explanation please. I have the same problem with my cable. I guess I have the same problem. WD Passport Problems. Sometimes you can face this problem if the USB cable of the Western Digital My Passport … You can selectively follow below 4 methods to get problems fixed and repair the WD My Passport drive to show up and work again. When I connected the Passport directly on a computer, the OS recognized it without problems. In the same way, you can also plug it on another computer to see if that works. It’s imcompatible with the standard Mini USB cables. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. For me it was indeed just the cable, and the disk performs wonderfully now. I have an external HDD with a USB 3.0 Cable, Which I use. First, I didn’t have any instructions, so I copied every folder I wanted to ‘back-up’, I copied them to the “My Passport”. I’m done with this product.  I never know when my passport is going to be recognized by Win 7. Press the Windows and R buttons together to open the Run dialog box.  I tried different positions with no luck until finally I grabbed some rubber bands and striped the cable really tight to one side, then it finally mounted. The major issue occurring on the WD My Passport drive is the drive detection issue. But it isn’t a proprietary cable. So my WD passport is 2TB, but the Partition Recovery Wizard wasn't even able to recognize that. I tried reinstalling drivers from device manager, but same problem. Launch the software and right-click on the drive. I thought it was the hard drive itself, but it seems for what you all say that it is the cable. Restart your computer to fix the WD My Passport Problems. A replacement or additional USB 3.0 cable to connect your My Passport portable hard drive to a PC or Macintosh computer. Try connecting the USB cable to another port on the computer. EUREKA!! Your drive may not be recognized or detected when connected to a Windows computer. Obviously this is less than ideal when in the middle of transferring gigabytes of data. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. Copyright © 2020 - 2021 Western Digital | All rights are reserved. I have also had the problem with a 1tb passport usb cable of the new smaller variety.  Any movement of the drive will disconnect the drive from the computer.  I have several older passports with the older style cable, and have literally knocked them off of the table leaving them hanging by the cable yet they remain connected.  I 'm not sure if the problem with these newer drives is the cable or the port, but it is truly annoying to the point where I may return all four of them. Then, select Check the. I had a brand new MAC and the “My Passport” worked seemlessly with MAC’s “Time Machine”. WD MyPassport sucks big time, in my book. Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. My Passport USB 3.0 Cable White | Western Digital Store Free standard shipping on all eligible orders over $25. Copy the first value and paste it in the address section of your browser. I wonder if  this case would help. Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA. All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose. The one I had I had bought from Radio Shack …  I’m not the only one going crazy. If I try my HDD in any USB 2.0 ports its recognized instantly. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. After the repairing process is complete, click Finish. Change WD Drive Letter to Make WD Passport Drive Detectable. When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. Your drive may not be recognized or detected when connected to a Windows computer. USB 3.0 cable USB AC Power Adapter Quick Install Guide ... About Your WD Storage Device My Passport Wireless Pro User Manual 2. Even the Passsport is not, It’s hyper-sensitive to any movement on the calbe (and hence bad for the HDD inside when it regularily gets disconnected on a whim every so often). All … Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. I contacted WD support and they are going to ship a replacement cable.  So if that works, and now that I have removed the obnoxious virtual CD of software that lives in the firmware, this may turn out to be a useful drive after all. I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one. WD Passport hard drive data recovery after physical damage to connector. When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. USB 3.0 Micro Cable, ITANDA 3.3ft USB 3.0 A to Micro B Cable Charger Compatible with Samsung Galaxy S5, Note 3, Note Pro 12.2, WD Western Digital My Passport and Elements Hard Drives Western Digital also uses hardware encryption... - Western Digital My Passport I guess the policy of WD to be “innovative” has been pushed a little too far by abandoning established (and proven!) Method 1. If the WD My Passport Problems persist, continue with the next step. Solution 2. Because of its sensitivity I still carry the older one and this one sits plugged in to my iMac largely unused. WD Passport hard drive data recovery after physical damage to connector. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Just registered to say that the same happens to me. You need to go to the Western Digital site (westerndigital.com) and, under Support, go to Phone & E-mail Support.  Submit an e-mail there with your cable request. Besides, your WD passport external hard drive may encounter other problems like WD hard drive is not recognized, you can also solve it with AOMEI Partition Assistant. Click on the Start button to fix the detected issues. What should I do to get my data back? Is a replacement cable the only answer?  I’m having the same erratic behavior. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. It's not the first I've heard of this either. Product Components My Passport Wireless Pro ... All LEDs fast blinking Blue Device has a problem.  I need a new cable also,  the one I have is uber sensitive. Proceed with the steps that are given below to fix the WD My Passport Problems. My Passport Essential SE 1TB, it disconnects too often. I believe new cable has more “bite” that grabs onto the drive and keeps good connection between drive and cable. If the problem returns, this could be a system hardware related issue. Hardware & Devices: Yet another Western Digital My Passport driver problem Have anyone tried? Now, download the correct driver and install it on your computer. If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not. If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer. Select the Details tab and set the Property as Hardware Ids.  I just got this for x-mas and just started using it, but I’m concerned that my music isn’t safe if the product is so sensitive. Replace your data cable. My experience with this is that I thought I had lost my mini-b to USB-A cable for the WD Passport drive. Contact WD Support. My Passport Wireless SSD creates its own fast 802.11ac WiFi connection so you can wirelessly connect to your drive to access and view saved photos or smoothly stream 4K video directly to your phone or tablet using the My Cloud app. It’s outrageous that WD uses a proprietary cable and doesn’t even offer a replacement for sale on line. So it’s the cable? Western Digital WD My Passport (2020) deals. The engineer on this cable design needs to go back to school and take a few more dynamics classes and the usability testers should all be fired, seriously, they didn’t do their job. Now I have to shell out $$ for another drive just to get the cable. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … I misplaced my cable and have a lot of important data on the drive. Any solutions ? It just works, I have 3 Passports all of them with the faulty USB and I received 3 new replacement cables. Right-click on the Unknown device and select Properties. Part 2: How to fix WD my passport Ultra not detected. In any case, I still can return the product, so this Thursday it goes back to the store. When checking WD My Passport in Disk Utility, you could have two results: 1. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. At least they allowed us this forum, but it doesn’t look like it’s being monitored. I’m going to see if I can find a way to complain to WD and get a new one…. For, instant WD My Passport gemote assistant reach us. 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